I have ordered a suit from IndusMaart on the 8th of May and i still haven't received it. Tried calling them a few times, and...the same old...I seriously think this company lacks professionnalisme. I have even asked them the tracking number but they cant seem to give it ? that is seriously not normal ! Im starting to think that i have made a wrong investment.
Junaid, If you think your part of Indusmart and want to take your company on the next level then please check order no 3238 and see yourself what others have been talking about your company. I seriously do not want to talk this way about your company and especially on a public forum but you can imagine my frustration. So many times have I called, e-mailed to your so called " 24/7 office" without any positive response, I'm sorry to say, but they are useless, they have never ever taken the initiative to contact me or to give me any recent updates. I am seriously tired now. the fact lies here, there is a problem, find a solution and accept what your customers complaints are instead of giving explanations.
Junaid, If you think your part of Indusmart and want to take your company on the next level then please check order no 3238 and see yourself what others have been talking about your company. I seriously do not want to talk this way about your company and especially on a public forum but you can imagine my frustration. So many times have I called, e-mailed to your so called " 24/7 office" without any positive response, I'm sorry to say, but they are useless, they have never ever taken the initiative to contact me or to give me any recent updates. I am seriously tired now. the fact lies here, there is a problem, find a solution and accept what your customers complaints are instead of giving explanations.
sorry for being late, usually come daily here.
surely i remember you & you have every right to post anywhere actually this has had happened i dont mind.
and i must admit your order has been considerably delayed we missed the deadline (usually we deliver in 15-25 days time).
somebody from us did call and talked to your father on last thursday or friday that is one or two days back after we received the call from him asking for the details.
last email i sent you on 27th May, i know its havent been to your inbox as you called afterwards . you can still check it in our email support systems would PM you the URL and details or you can find them in first email confirming your order with ticket id.
you should be receiving it within coming week which is between june 2 - 6.
My Sincere apologies for inconveniences delay may have caused.
just one clarification: we have not mentioned anywhere its 24/7 customer service although we do entertain calls late in the night as well due to time difference.
please do point out if it is mentioned on site so that i may get it updated/changed.
regards
Junaid
Last edited by junaid001; May 31st, 2008 at 10:57 PM.
I must say i'm also having a similar experiance to hummy. I placed an order for 2 suits with indusmart on the 27th of April, and as of yet recieved nothing. Quite dissappointed really. i've had 2 emails sent to me saying my order will be posted in the coming week, however that was at the end of May and its the end of June!!! I will definately think twice about placing an order with indusmart next time.
if uv been promised a delivery date, the company should comply with it .. if not then at least have the decency and give a reason for the delay rather than just plain ignoring the client!
We shouldnt have to resort to making posts on public forums but some ppl just dont leave u with an option!!!
I must say i'm also having a similar experiance to hummy. I placed an order for 2 suits with indusmart on the 27th of April, and as of yet recieved nothing. Quite dissappointed really. i've had 2 emails sent to me saying my order will be posted in the coming week, however that was at the end of May and its the end of June!!! I will definately think twice about placing an order with indusmart next time.
Hi, Have you heard anything about your order yet? I've been waiting for mine too, I ordered in May and like you have not recieved anything yet, let me know how you get on.
Hi, Have you heard anything about your order yet? I've been waiting for mine too, I ordered in May and like you have not recieved anything yet, let me know how you get on.
Hi, following my message yesterday I received an e mail this morning from fedx to say I should reci the items this week so will see what happens!
Hi, Have you heard anything about your order yet? I've been waiting for mine too, I ordered in May and like you have not recieved anything yet, let me know how you get on.
I must say i'm also having a similar experiance to hummy. I placed an order for 2 suits with indusmart on the 27th of April, and as of yet recieved nothing. Quite dissappointed really. i've had 2 emails sent to me saying my order will be posted in the coming week, however that was at the end of May and its the end of June!!! I will definately think twice about placing an order with indusmart next time.
sorry for being late here..
I am aware of your order batool, and i must say i am personally sorry , we really messed up on your order.
i had emailed you the reasons earlier and would like to reassure you although we had already messed up everything atleast i would make sure you should get everything as perfect.
regards
Junaid
Last edited by junaid001; Jul 1st, 2008 at 01:08 PM.
if uv been promised a delivery date, the company should comply with it .. if not then at least have the decency and give a reason for the delay rather than just plain ignoring the client!
We shouldnt have to resort to making posts on public forums but some ppl just dont leave u with an option!!!
you are absolutely right on that, atleast for batool we did miss deadlines twice i guess.
i dont want you to be sympathetic with me or defending delay on my part but unfortunately sometimes it get out of our control as well , as this is manual labour each and every thing had to be done with bare hands ,if something happens lets say a strike or electricity problem our generator fail and we loose a day it means we lost whole week as parcels sent between monday and tuesday or some cases wednesday would be delivered same week and being on tight schedule we miss the deliveries.
would like to add above scenario was not related to batools order that was something else and of our own creation and judgement error.
mr junaid ... i totally understand about the deadlines .. it happens to us aswell ... but letting ur customers know about their shipment will put them at ease rather than tensing them up further, which will only mean more telephone calls, more emails in ur inbox, complaints online ...
i also understand that u can on certain occasions make mistakes aswell ... we are all humans at the end of the day .. not one of us is perfect. Acknowledging your mistakes and recitifying it ... these ppl dont come along often.
I've been hearing so many complaints and having to go through my own experience, i just lost it for bit, i apologise. I've personally not dealt with you and shouldnt have said anything! I'm sorry.
that is all right with me no need for sorry i guess.
unless cost of making mistake isnt higher one would keep on doing them.
i would have wrote same if been in your position our any of or customers above.
Last edited by junaid001; Jul 2nd, 2008 at 08:55 AM.
Thanks for the update with my order Junaid. I appreciate it, and completely understand now after being informed as to 'why' there is delays for my order. i think my frustration was more due to being scammed and the lack of communication/reasoning behind the delays, but thankfully that is resolved.
and Bradistan, i am still waiting for my order, but am aware of the reason for the delay in my order too.
Thanks for the update with my order Junaid. I appreciate it, and completely understand now after being informed as to 'why' there is delays for my order. i think my frustration was more due to being scammed and the lack of communication/reasoning behind the delays, but thankfully that is resolved.
yes ... lack of communication gets the customer all tensed for nothing .. thats what i was trying to say .. explain rather than ignore
I think all companies have ups and down because one of Mr Juniads customers got a sleeve the put on the wrong way( he did put his hand up and tell us about this) now if you behaved like this with Hira when she ignored your emails I cant emagine your response to a wrongly stitched kameez, imagine if u needed that outfit that week but u had to send it back to pak to get it re stitched!! now that whould be a reason for cussin.
and some of the orders were placed back in April with indusmart and
they havent received their goods, I placed my order in may with Fashion veer and got my order in June a few days later to the agreed date but Hira explained this.
I dont understand why your emails were ignored.
ps sort it out please
I wouldnt be happy about it ... but something as minor as that .. i would have restitched it myself. even if i didnt need it back within a week ... why would i pay to send it back when its not a very big job?
1. I dont like it when ppl play games with their customers
and
2. I expect the company to follow their own policies that they've placed on the site themselves ... it was the principle for me. I didnt bring it to a public forum to bash her.
I agree all have ups and downs ... and thats why i kept trying to deal with fashionveeer ... if i was being unreasonable, i would have demanded my money back ... or if she felt i was that unbearbale, she could have just refunded.
after i questioned her, she made up her mind how she wanted to deal with .. simple as.
and like i said it before ... i gave her a timeframe that she was happy with. and i was aware that not everything goes to plan and my time frame accomodated for that.
even the fact that everything may go terribly wrong as i hadnt dealt with her before.
I dont think stitchin a sleeve is that easy, their was embriodery on the sleeve on one side (front) one was front one back, basically you would have to re do the sleeve as it has already been cut. ( I think, im not 100% ) but if its their fault they should fix it!!!
I dont think stitchin a sleeve is that easy, their was embriodery on the sleeve on one side (front) one was front one back, basically you would have to re do the sleeve as it has already been cut. ( I think, im not 100% ) but if its their fault they should fix it!!!
that can't be considered minor but this whole process is manual so people do make mistakes specially when they are in hurry, cause of concern for us was why it was not detected.
it doesn't matter whether we had to redo the sleeve or whole shirt, good thing here is we are redoing it.
we had called back the product at our own expense
showed it to our staff that how negligent they were and also we would be shipping it back to customer at our own expense after it has been done.
Last edited by junaid001; Jul 4th, 2008 at 05:41 AM.
Originally Posted by shab786;5918547
and some of the orders were placed back in [U
April [/u]with indusmart and
they havent received their goods
i would like to add 95% of our orders are shipped within 20-25 days and in many cases we make and ship and deliver on 10-12 days notice depending on workprocess we have.
above cases were mostly involved with block print we got into some serious issues with our block print facility in the meantime backlog developed and we were in mess, we could have got it done from outside but we dont do that no one knows how it would have been after few washes in that case.
as for hummy and although we couldnt deliver her on deadine but she still got it within 25-30 days despite of delay.
