I have been using amazon for few years to buy many products such as books, toys, electronics, etc and most of the time i found them to be cheaper than other websites and retailers. I love it and the best thing is you do not have to pay taxes in most cases.
last year i bought Braun 8985 360 (electric shaver) from amazon and i signed up for their membership to get free faster shipping. I was going to cancel the membership before the free trail period ended but I left for pakistan and when i came back it was almost over 2 months since the free trial period had ended and amazon had charged me $80 I called them and explained that i was out of country and i wanted to cancel it during trial period. they gave me refund for $80 without asking me any further question or explanation. I was very happy and satisfied.
6 months ago my brother bought a digital camera canon sd870 from amazon. He dropped the camera first week he purchased it and broke the lcd screen. he called amazon and explained what happened and asked if he could exchange it. He was expecting to hear No sir you do not have accidental coverage but to his surprise they told him yes and sent him a brand new camera.