Bint_e_Naeem

Would you hang up if you were in the employee's situation? How would you handle the call?

happyheart

Well he should not have been fired. He should have got a warning not fired.

Bint_e_Naeem

Yeah that's true but my sister once worked at a call center for a phone company & I remember her telling me that under no circumstances are you allowed to hang up on a customer. If you can't handle the situation you are supposed to give it some other representative or a senior person.

What strikes me is how hard would it be for a person to be obviously deeply offended yet still remain professional.

Jalaluddin

why should he even be warned? He should be rewarded for not abusing the caller back and merely hanging up.

Discrimination on the basis of race or religion is illegal in the USA. The correct thing to do here is to trace the caller and fine him/her for practicing religious discrimination.

And if this was the reason Sprint fired this guy, shame on them and they should be sued

SindSagar

I wonder how many Muslims have Sprint Phone accounts, if only a few of them were to terminate their accounts................because of this firing

Sprint wil get the message...................

Bint_e_Naeem

That's actually a really good idea. How does a facebook group sound?

But then on the other hand many people have this thinking that when a Muslim is attacked in any circumstances the whole Muslim world gets offended & starts rallying & plays victim where as other faiths don't do that.